Zero to $10M ARR: The Unicorn Chase Era for SaaS is over. Here's why and what comes next.


Zero to $10M ARR

December 4th, 2024

The Unicorn Chase Era for SaaS is over. Here's why and what comes next.

Welcome back to issue #23 of the Zero to $10M ARR Newsletter.

Here's what we have on the docket for today:

  • Helply's Vitals: The rundown of our make-or-break metrics from Nov 27th - Dec 4th.
  • Weekly Beats: Here we recap Helply's most important "A Ha" moments and "Oh Sh*t" challenges from the last week on Our Journey to $10M ARR.
  • Weekly Deep Dive: The Unicorn Chase Era for SaaS is over. Today we look at why and what comes next...
  • Alex & Tom Show Ep. 7: In this 7th episode of the Alex and Tom show, we dig into our "one-page endgame" framework - the strategic document guiding Helply's vision, market positioning, and long-term objectives.

Why People 💖 Helply

"Helply can take all our tickets, categorize them, and automatically identify the most asked questions...that’s a game-changer." - Helply Private Beta User

Ready to test drive Helply yourself? 👇

Helply's Weekly Vitals

Every week, I'm laying out the do-or-die numbers for Helply–these are what I consider the make-or-break metrics for a B2B SaaS company.

As we evolve through the stages of a B2B SaaS lifecycle, so will the metrics. These are the numbers I obsess over as we push Helply to the next level.

Where we are:

🎯Development and MVP Stage

Goal: Build and validate the Minimum Viable Product (MVP). For this stage, our goal is to book 100 Helply demos and generate 35 pre-sales of Helply.

Focus: Testing the MVP with early adopters, gathering feedback, and iterating using a sales-led motion via live demos.

Current Stats:

💡Insights:

Pipeline metrics are strong as we end the month with 92% progress to demo goals and healthy conversion––we've closed 13 deals from 41 completed demos (32% close rate). Sales execution remains solid.
On the revenue side, we've onboarded 26 customers (74% to Q4 goal), but seeing lower initial revenue per customer than targeted. At $1,855 MRR vs $5,250 goal, we're averaging $71 per customer versus our $150 ARPU target. This early-stage revenue efficiency gap explains why MRR/ARR progress (35%) is lagging behind customer acquisition pace (74%).
Key focus for Q4 will be optimizing our monetization strategy to bridge this gap while maintaining strong customer acquisition momentum.

Want to dive into Helply's entire growth dashboard?

You'll see every metric we're tracking as we fight our way through each stage of the B2B SaaS lifecycle.

If you want to know what really goes on under the hood of a SaaS startup, this is your all-access pass.

Helply's Weekly Beats

Here's the recap of Helply's most important "A Ha" moments and "Oh Sh*t" challenges from the last week. In the spirit of full transparency, every week we pull back the curtain on everything we do and leave no stone unturned.

👉 Follow along as we grow from $0 to $10M ARR in real-time via our Journey Page.

November 27th, 2024

The Power of Home Field: Groove Users Rally for Helply

Added a simple button in Groove's app today promoting Helply.

The response? Mind-blowing.

Over 100 waitlist sign-ups and a dozen demos booked already.

This is the advantage of building something your existing customers have been begging for.

We've got 2,000+ Groove users who already trust us with their support workflow.

That's where the magic happens. All those years building trust with Groove are paying off in a whole new way.

The flywheel's starting to spin.

December 2nd, 2024

Take Two

Pushed live version 2 of our marketing site today.

We built this version from real battle scars–hundreds of customer interviews, dozens of onboarding calls, and a month (so far) of hammering out our position in the market.

We're planting our flag as the go-to AI support solution for SaaS and tech.

Is it perfect? Not even close.

But it finally feels like we're talking the right language to the right people.

My Groove experience taught me that messaging isn't about being clever; it's about being clear. This is the foundation for where we're heading:

The preeminent AI customer experience agent for SaaS companies. Period.

Weekly Deep Dive

The Unicorn Chase Era for SaaS is over.

Why?

Because $10M bootstrapped ARR gives you everything a unicorn promised, with none of the strings attached.

Here's what comes next...

The End of the Unicorn Chase: Why $10M Bootstrapped ARR is the New "Unicorn"

For the past decade, the SaaS playbook has been crystal clear:

Chase the unicorn valuation.

Raise massive rounds.

Dilute aggressively.

Dream about being the next Salesforce.

But something profound has shifted in the SaaS landscape. The Unicorn Chase Era (2013-2023) is over.

Because in the words of Adam Robinson (RB2B Founder & CEO) $10M bootstrapped ARR gives you everything a unicorn promised, with none of the strings attached.

The Unicorn Chase Era: A Post-Mortem (2013-2023)

The old playbook was intoxicating in its simplicity:

Show early traction, and venture capitalists would appear at your door with term sheets in hand.

Success wasn't measured by sustainable growth or profitability—it was measured by how much money you could raise, often before you even needed it.

This era was defined by several key characteristics:

  1. The Validation Trap: VCs became the primary source of validation, not customers. Founders spent more time perfecting pitch decks than perfecting their products.
  2. The Dilution Dance: The typical founder journey involved multiple rounds of funding, each cutting deeper into ownership. Many ended up with single-digit percentage stakes in their own companies after a decade of building.
  3. The PMF Interference: The traditional fundraising path often interfered with finding true product-market fit. When you're flush with cash, it's easy to ignore the market's actual signals.
  4. The Decacorn Distraction: Founders were consistently pushed to think bigger, even when it made no strategic sense. Every B2B software company had to position itself as the "next Salesforce."
  5. The Burn Rate Bubble: More funding inevitably led to more spending, often on initiatives that didn't drive core business value. Companies became addicted to burning investor cash instead of solving customer problems.

The New World Order: $10M ARR Bootstrap (2024 and Beyond)

What's emerged is a radically different model—one that prioritizes founder freedom, sustainable growth, and real wealth creation over theoretical valuations.

Not to mention, answering only to your customers and not VCs.

Why $10M ARR is the New North Star

  1. Real Wealth Creation
    • The old unicorn playbook now delivers less than 50% of founder wealth outcomes
    • At $10M ARR with healthy margins, founders can easily pull $1M+ annually in distributions
    • True wealth comes from ownership, not paper valuations
  2. Sustainable Growth Mechanics
    • Building to $10M ARR with customer money ensures every dollar of growth is real
    • Product-market fit becomes immediately obvious—customers either pay or they don't
    • Small, focused teams can generate significantly more profit per employee
  3. Ultimate Optionality
    • Want to exit? Thousands of buyers will pay 3-4x ARR ($30-40M) for healthy SaaS businesses
    • Prefer to keep building? A profitable $10M ARR business gives you complete freedom
    • Need capital? Profitable companies can raise on their terms, not out of desperation
  4. Cultural Benefits
    • Lean teams focused on customer value create better products
    • No artificial growth pressures mean sustainable work cultures
    • Aligned incentives between founders, employees, and customers

The New Playbook for Success

  1. Focus on Revenue, Not Rounds
    • Build your growth engine around customer acquisition, not investor pitches
    • Reinvest profits strategically rather than burning through raised capital
    • Measure success by customer happiness and retention, not vanity metrics
  2. Optimize for Freedom
    • Maintain 100% ownership to keep all your options open
    • Build systems that don't require your constant presence
    • Create a business that serves your life, not the other way around
  3. Think Sustainable Scale
    • Build infrastructure that supports profitable growth
    • Focus on solving real customer problems, not chasing market trends
    • Develop a culture of capital efficiency from day one

The End of the Unicorn Era, The Beginning of Freedom Era

The shift from unicorn chasing to bootstrap building isn't just a trend—it's a fundamental realignment of the SaaS industry with reality.

$10M in bootstrapped ARR delivers everything the unicorn dream promised, without the strings attached:

  • Financial Freedom ✓
  • Professional Achievement ✓
  • Work-Life Balance ✓
  • Full Control ✓
  • Sustainable Growth ✓
  • Exit Options ✓

In 2024 and beyond, the path to true success in SaaS isn't about chasing unicorn status—it's about building sustainable, profitable businesses that generate real wealth and provide true freedom for their founders.

The question isn't whether this shift will happen—it's already happening.

The real question is: Will you be embracung this new reality, or will you be gunning for an outdated playbook?

The choice is yours, but the writing is on the wall: $10M bootstrapped ARR is the new unicorn in SaaS.

And unlike chasing Unicorns, this dream is achievable and sustainable.

Remember: Build to $10M ARR with customer money. Maintain 100% ownership. Unlock all the optionality you actually want—from 1-hour work weeks to $1M annual payouts.

There's no going back. And honestly, why would you want to?

Alex and Tom Show Ep.7

In this seventh episode of the Alex and Tom show, we dig into our "one-page endgame" framework - the strategic document guiding Helply's vision, market positioning, and long-term objectives.

video preview

What we cover:

1.The Obvious Choice Statement:

  • Next-gen solution for PLG SaaS companies ($1-30M)
  • Self-learning AI agent training on support tickets
  • Target: 75% resolution of tier-one inquiries
  • Focus on differentiation and clear market positioning

2. Ideal Customer Profile Development:

  • Derived from 350+ customer development calls
  • Focused on B2B SaaS companies $1-30M ARR
  • Sweet spot: $1-10M ARR PLG companies
  • Decision driven by market trends and customer feedback

3. Building Competitive Moats:

  • Founder brand as primary differentiator
  • Journey-led marketing approach
  • Deep product specialization for PLG SaaS
  • Focus on building media presence alongside product

4. Setting the Five-Year Vision:

  • Target: 5,000 SaaS companies by 2030
  • Maintain 75%+ tier-one ticket resolution
  • Focus on deep product optimization
  • Clear metrics for measuring success

5. Implementation Strategy:

  • Guides daily decision-making
  • Influences marketing site development
  • Provides alignment across team
  • Creates clear framework for growth

6. Business Planning Framework:

  • Combines elements of VTO and OKRs
  • Pre-launch strategic planning
  • Helps maintain focus and alignment
  • Guards against irrational decisions

Like what you’re reading?

Drop me a comment on today's LinkedIn post.

I read and reply to every comment. Looking forward to hearing from you!

-Alex

Alright, that does it for issue #23 of the Zero to $10M ARR Newsletter!

Let us know what you thoughts by leaving a comment on today’s LinkedIn post.

See you next week!

Alex

P.S. Interested to see how Helply can reduce support costs and get your users the answers they want, quickly and accurately (24/7)?

  • Visit helply.com
  • Request a demo
  • We'll set you up with a FREE account to trial the software -- and hold you hand as we help you implement the whole thing

Alex Turnbull

$0 to $5M ARR bootstrapped, solo founder. My new challenge: bootstrapping a new SaaS in public from $0 to $10M ARR in 3 years w/ 50%+ profit margins. Founder & CEO @ GrooveHQ.com & Helply.com 👋 I'm Alex, and here's my story in a nutshell: - Founded 3 businesses: one sold for 8-figures, the other valued at $40M+, and my latest is just starting up - Early #buildinpublic founder with Groove’s Journey to 100K blog - Featured in 100+ media outlets 📈 $0-$5M ARR without funding with Groove 🎯My new challenge: Bootstrapping a new SaaS in public from Zero to $10M ARR in 3 years w/ 50%+ EBITDA 💸 Sharing my learnings on building highly profitable, capital efficient, lean, bootstrapped SaaS business What you'll get by subscribing to my newsletter: 🚀 Actionable tips to grow a profitable SaaS business 📚 Education around the future of AI in customer service 🔥 Transparent & actionable advice, no fluff 💼 Exclusive updates on growth Ready to build the highly profitable, capital-efficient, bootstrapped SaaS of your dreams? I’ll be sending a weekly newsletter documenting my journey from Zero to $10M ARR with Helply and business growth tips + tricks - so hit that “Subscribe” button!

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