Zero to $10M ARR: I've been offered $16M to sell my company...


Zero to $10M ARR

November 20th, 2024

I was offered $16M to sell Groove...

Welcome back to issue #21 of the Zero to $10M ARR Newsletter.

Here's what we have on the docket for today:

  • Helply's Vitals: The rundown of our make-or-break metrics from Nov 14th - Nov 20th.
  • Weekly Beats: Here we recap Helply's most important "A Ha" moments and "Oh Sh*t" challenges from the last week on Our Journey to $10M ARR.
  • Weekly Deep Dive: I turned down $16M when I was approached by a PE firm who was interested in buying Groove. Here's why.

Join me at the ProductLed Founders Summit (Dec 5-6) 🚀

With AI lowering barriers to entry, SEO becoming less reliable, and traditional sales models fading, the SaaS landscape is shifting.
I'm joining Wes Bush, Nathan Latka, and Dirk Sahlmer to share what's actually working in today's market.
Two days of practical strategies, no cost, no upsells - just real insights from founders in the trenches.👇

Helply's Weekly Vitals

Every week, I'm laying out the do-or-die numbers for Helply–these are what I consider the make-or-break metrics for a B2B SaaS company.

As we evolve through the stages of a B2B SaaS lifecycle, so will the metrics. These are the numbers I obsess over as we push Helply to the next level.

Where we are:

🎯 Development and MVP Stage

Goal: Build and validate the Minimum Viable Product (MVP). For this stage, our goal is to book 100 Helply demos and generate 35 pre-sales of Helply.

Focus: Testing the MVP with early adopters, gathering feedback, and iterating using a sales-led motion via live demos.

Current Stats:

💡Insights:

Our demo pipeline shows strong momentum, with 46 demos booked (92% to goal) and 28 completed (56% to goal) this month. Our demo-to-close rate remains strong, with 13 closed demos tracking at 86% of our target.
On the revenue front, we've onboarded 26 customers (74% of Q4 target). Current pre-launch metrics show $1,855 MRR and $22,260 ARR, tracking at 35% of our year-end goals.
We believe ARPU will increase when we move to our new Outcome-Based Pricing model. In the meantime, we plan to accelerate customer acquisition to meet our Q4 2024 targets of $5,250 MRR and $63,000 ARR at current ARPU.
While demo bookings are encouraging, we're focusing on two key areas:
-Accelerating demo completion rates
-Activating users and getting them to use the Helply widget on their site

Want to dive into Helply's entire growth dashboard?

You'll see every metric we're tracking as we fight our way through each stage of the B2B SaaS lifecycle.

If you want to know what really goes on under the hood of a SaaS startup, this is your all-access pass.

Helply's Weekly Beats

Here's the recap of Helply's most important "A Ha" moments and "Oh Sh*t" challenges from the last week. In the spirit of full transparency, every week we pull back the curtain on everything we do and leave no stone unturned.

👉 Follow along as we grow from $0 to $10M ARR in real-time via our Journey Page.

November 13th, 2024

Eating Our Own Dog Food

Big moment today. We just set Helply loose on GrooveHQ.com to handle all tier 1 support. It's one thing to sell AI support; it's another to trust it with your own customers.

If we can't trust Helply with our support, how can we ask others to? We're putting our money where our mouth is.

The team's a mix of excited and nervous—exactly how you should feel when you're onto something big. Time to show the world what Helply can really do.

November 15th, 2024

New Site, Clear Vision: Helply Speaks SaaS

Sketching out our new marketing site today. With our SaaS ICP finally locked in, we’re focusing on crafting our story.

Learned this lesson at Groove: your site isn't a billboard; it's a mirror that shows customers their own problems and your solution.

We're not trying to be all things to all people. We're building a site that makes SaaS founders nod their heads and think, "These guys get it."

It's amazing how much clearer your messaging gets when you know exactly who you're talking to. Next step? Turn these wireframes into reality.

Weekly Deep Dive

Last year, I turned down $16M when I was approached by a PE firm who was interested in buying Groove. Barely said hello before they started talking acquisition numbers.

They hit me with the classic M&A playbook.

First the sweet talk: "Your metrics look incredible."

Then the punch: "Best we can do is $16M."

Even tried using our growth plateau as leverage during diligence.

Classic pressure tactics. Seen it before, wasn't born yesterday.

It left a heavy weight on my mind but it also led me to reflect on the difference between immediate gains and long-term potential.

Because here's something acquisition firms don't seem to understand:

I only care about your valuation if I'm ready to cash out on our future.

We're profitable (47% EBITDA), growing (even if slowly), and the team is delivering value (102% retention rate, rising NPS scores).

That’s what it’s all about.

If you are bootstrapped startup with sustainable growth in 2024, you control your future.

In a post Predictable Revenue model SaaS world, if you can grow sustainably—you get to choose your own path.

If your timeline is short and the market is pushing for quick exits: you can take the acquisition offer and cash out.

But if you're willing to take a longer term view of the world, you can pursue sustainable growth and you can fund yourself through strong fundamentals and customer satisfaction.

In this market, acquisition offers mean less than they ever have.

If you're not for sale, someone else's math doesn't matter.

You can work for someone else (private equity, VC, or even a boss).

Or you can work for customers and your team.

The choice is yours.

A new era of growth for Groove & Helply

After turning down the offer, I was fired up.

But I knew that if we wanted to realize Groove’s potential and the future with Helply, things had to change. Specifically, our approach to growth had to change.

We couldn’t simply rely on organic acquisition and word-of-mouth marketing, as we had been doing up to that point. We had become complacent about growth, thinking it would just happen.

We had to enter into a new era. These are the 5 pillars of growth for us today…

  1. The whole company now has a growth mindset. We’re constantly learning, iterating and improving. Making smart rational decisions.
  2. Those smart rational decisions that we’re making now come from being 100% metrics-driven — gone are the days of coming up with an idea off the cuff. Everything has to be tied back to our goals and metrics.
  3. We’ve created a growth experiment framework and we’re executing on 101 B2B SaaS growth experiments that are tied to key growth metrics.
  4. We’re committing to Journey Led Marketing and product-led growth.
  5. We’re going to start to build out a growth team to help us crush our growth goals and experiments.

That last point is possibly the one we’re most excited about. Working in the open and sharing the journey has always been a part of how we do things here at Groove and now Helply. We are pumped to have you along for the ride.

Like what you’re reading?

Drop me a comment on this LinkedIn post.

I read and reply to every comment. Looking forward to hearing from you!

-Alex

Alright, that does it for issue #21 of the Zero to $10M ARR Newsletter!

Let us know what you thoughts by leaving a comment on today’s LinkedIn post.

See you next week!

Alex

P.S. Interested to see how Helply can reduce support costs, keep your knowledge base up-to-date and accurate, and get your users the answers they want 24/7?

  • Visit helply.com
  • Request a demo
  • We'll integrate Helply directly into your help desk and walk with you through the entire process (for free)

Alex Turnbull

$0 to $5M ARR bootstrapped, solo founder. My new challenge: bootstrapping a new SaaS in public from $0 to $10M ARR in 3 years w/ 50%+ profit margins. Founder & CEO @ GrooveHQ.com & Helply.com 👋 I'm Alex, and here's my story in a nutshell: - Founded 3 businesses: one sold for 8-figures, the other valued at $40M+, and my latest is just starting up - Early #buildinpublic founder with Groove’s Journey to 100K blog - Featured in 100+ media outlets 📈 $0-$5M ARR without funding with Groove 🎯My new challenge: Bootstrapping a new SaaS in public from Zero to $10M ARR in 3 years w/ 50%+ EBITDA 💸 Sharing my learnings on building highly profitable, capital efficient, lean, bootstrapped SaaS business What you'll get by subscribing to my newsletter: 🚀 Actionable tips to grow a profitable SaaS business 📚 Education around the future of AI in customer service 🔥 Transparent & actionable advice, no fluff 💼 Exclusive updates on growth Ready to build the highly profitable, capital-efficient, bootstrapped SaaS of your dreams? I’ll be sending a weekly newsletter documenting my journey from Zero to $10M ARR with Helply and business growth tips + tricks - so hit that “Subscribe” button!

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